On Air: PETE EGERTON

Florence and The Machine: You've Got the LoveiTunesAmazon

Florence and The Machine: You've Got the LoveiTunesAmazon

Stray FM Jobs » Reservations Agent

Stray FM Jobs

Reservations Agent

Res Agent

Reservations Agents deliver a first class, professional booking management service, whilst maximizing revenue and achieving budgeted targets.

Do you want to part of something amazing, working with a NEW team and a brand you can proud of? Are you passionate about Sales as well as delivering exceptional customer service and creating extraordinary experiences for guests?

We're building a brand new team here at our De Vere head office in Harrogate and are therefore looking for experienced, passionate sales individuals to come and join us!

De Vere Solutions is our central reservations and conference sales team which services De Vere hotels and venues across the UK For single and multi-venue conference and event enquiries across all of our De Vere properties, the teams quote based on live availability for smaller enquiries and work with the hotels to convert larger scale bookings.

As one of our Reservations Agents you will deliver a first class, professional booking management service, whilst maximizing revenue and achieving budgeted targets.

You will be responsible for the delivery of a “best in class” sales operation, through striving to exceed customer expectations by demonstrating true passion for our business in order to deliver great guest experiences, whilst ensuring our company mission, vision and values are at the heart of everything we do.

Key responsibilities

  • Manage the total customer journey within the reservations process, from initial enquiry through to booking confirmation / payment
  • Ensure we have a good understanding of the customer requirements and personal preferences through the use of excellent questioning techniques and capturing key information during the enquiry handling process
  • Demonstrate sound property product knowledge in both Hotel Inventory; features, facilities as well as the local Hotel area; transport links and local attractions
  • Enhance the customer experience by confidently upselling on both room types and packages

The ideal candidate

We are looking for someone that has ideally has previous sales/customer service experience and can demonstrate the skills required in the handling of enquiries from various sources including Web Chat, Email, Web Enquiries & Phone.

You’ll have strong communication skills, the ability to manage a high volume of calls and be confident in promoting our brand in a professional manner whilst maximising all sales opportunities.

You’ll have a natural understanding of what great customer service looks like and will take pride in the work that you do. For us, it’s about hiring great talent with the right attitude.

Full and part time hours available.

Benefits

  • January start available
  • A competitive salary
  • 28 days holiday each year, including bank holidays (increases annually up to a maximum of 33 days)
  • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our hotels
  • Long service awards
  • Excellent training and development opportunities within the Company and our online e-learning portal
  • Financial rewards for delivering sensational service

 

Salary:
TBC
Position:
Permanent
Closing Date:
18th January 2019

De Vere

The Inspire
Hornbeam Park
Harrogate
HG1 8PA
T: 01423 853877
E: laura.pattison@dvcompany.com
W: http://careers.devere.co.uk/

Contact

Laura Pattison
The Inspire
Hornbeam Park
Harrogate
HG1 8PA
T: 01423 853877
E: laura.pattison@dvcompany.com
W: http://careers.devere.co.uk/

Apply Now

Poll

It's Green Month on Stray FM - how important is being green to you?