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Stray FM Jobs » Event Sales Specialist

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Event Sales Specialist

ESS

Event Sales Specialists deliver a first class, professional booking management service, whilst maximizing revenue and achieving budgeted targets.

Do you want to part of something amazing, working with a NEW team and a brand you can proud of? Are you passionate about Sales as well as delivering exceptional customer service and creating extraordinary experiences for guests?

We're building a brand new team here at our De Vere head office in Harrogate and are therefore looking for experienced, passionate sales individuals to come and join us!

De Vere Solutions is our central reservations and conference sales team which services De Vere hotels and venues across the UK. For single and multi-venue conference and event enquiries across all of our De Vere properties, the teams quote based on live availability for smaller enquiries and work with the hotels to convert larger scale bookings.

As one of our Event Sales Specialists you will deliver a first class, professional booking management service, whilst maximizing revenue and achieving budgeted targets.

You will be responsible for the delivery of a “best in class” sales operation, through striving to exceed customer expectations by demonstrating true passion for our business in order to deliver great guest experiences, whilst ensuring our company mission, vision and values are at the heart of everything we do.

Key responsibilities

  • Take accountability for the total customer journey within the key account portfolio, handling from point of enquiry through to invoicing where applicable in line with company standards.
  • Ensure all enquiries are responded to, taking personal accountability for meeting the minimum standard response times
  • Ensure you have a good understanding of the customer requirements and personal preferences through the use of excellent questioning techniques and capturing key information during the enquiry handling process
  • Convert all types of business ideally on the initial call and/or via the use of exceptional proposals and follow up calls using effective sales techniques. Taking responsibility for the management of lost and denied business across the group portfolio
  • Be fully versed with the intricacies pertained to each customer within the key account portfolio ensuring adherence to specific KPI’s, SLA’s and agreed ways of working
  • Proactively build and maintain excellent working relationships with the National Accounts Team, providing feedback in order to improve the booking experience, sales process and to use the field sales support network to assist in conversion where required
  • Capture the key information required in both booking and finance systems to enable accurate audit trail of business and reporting

The ideal candidate

We are looking for someone that ideally has previous sales/customer service experience and can demonstrate the skills required in the handling of enquiries from various sources including Web Chat, Email, Web Enquiries, 3rd Party Websites, Field Sales teams and Phone.

You’ll have strong communication skills, the ability to manage high volumes of calls/enquiries and be confident in promoting our brand in a professional manner with all types of customers whilst maximising all sales opportunities.

Full and part time hours available.

Benefits

  • January start available
  • A competitive salary
  • 28 days holiday each year, including bank holidays (increases annually up to a maximum of 33 days)
  • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our hotels
  • Long service awards
  • Excellent training and development opportunities within the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
Salary:
TBC
Position:
Permanent
Closing Date:
18th January 2019

De Vere

The Inspire
Hornbeam Park
Harrogate
HG2 8PA
T: 01423 853877
E: laura.pattison@dvcompany.com
W: http://careers.devere.co.uk

Contact

Laura Pattison
The Inspire
Hornbeam Park
Harrogate
HG1 8PA
T: 01423 853877
E: laura.pattison@dvcompany.com
W: http://careers.devere.co.uk/

Apply Now

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