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Jobs » Customer Service Adviser

Jobs in Harrogate and North Yorkshire

Customer Service Adviser

Based in Harrogate

REQ001418

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This is a fantastic opportunity for you to become an ambassador for the Council and the District where the best interests of our customers are always at the forefront of our service delivery. We currently have 2 vacancies. We are open 8.30am to 5.00pm Monday to Thursday and 4.30pm on Fridays and you will work at both of our Customer Service Centres based in Harrogate and Ripon.

CORPORATE AFFAIRS

CUSTOMER SERVICE

 

Customer Service Adviser x 2

Post No FSR32

Grade: C Salary £18,795 - £19,554 Pro Rata

22.5 Hours Per week (1 year fixed term)

37 hours per week (permanent)

 

 

This is a fantastic opportunity for you to become an ambassador for the Council and the District where the best interests of our customers are always at the forefront of our service delivery.

 

We currently have 2 vacancies.

 

We are open 8.30am to 5.00pm Monday to Thursday and 4.30pm on Fridays and you will work at both of our Customer Service Centres based in Harrogate and Ripon. Both Centres are easily accessible via public transport.

 

You will provide an excellent customer service to those wishing to access all Council information and services.  Handling high volumes of customer enquiries by telephone, in person, or through the Internet, in a professional and courteous manner.  You will use your initiative, be trained on the Customer Relationship Management (CRM) system and associated technology and systems to resolve queries, complaints, raise service requests and record progress.  You will always be the first point of contact representing the Council and will need to be able to think on your feet and possess a positive and calm attitude to dealing with potentially difficult situations under pressure.

 

You will be an effective team member with a resilient and customer focused approach. You’ll have experience of delivering customer services in a similar demanding environment and have ICT skills, including MS Office and e-mail. Good general knowledge of the Harrogate District and familiarity with Council services would be a benefit.

 

Closing Date:  18 April 2019

Date of Testing: to be advised

Date of Interview: to be advised

 

If you require any information regarding these vacancies, please call 01423 500600 and ask for the HR Support Team.

 

Please note Harrogate Borough Council require all applicants to complete the Council’s application form.

 

Salary:
Between £18,795 and £19,554 Pro rata
2 vacancies - 1 x 37 hours, 1 x 22.5 hour per week
Position:
Permanent
Located in:
Harrogate
Closing Date:
18th April 2019
Employer:
Harrogate Borough Council
Apply
Apply

Harrogate Borough Council

Harrogate Borough Council
PO Box 787
Harrogate
HG1 9RW
01423 500600
www.harrogate.gov.uk/jobs

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