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Jobs » Customer Service Advisor

Jobs in Harrogate and North Yorkshire

Customer Service Advisor

Based in Flasby, Skipton

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A customer service position with opportunity for progression in a growing financial company based in Skipton town centre.

Our client are a growing financial company based in Skipton, who are looking for Customer Service Advisors to join their expanding team. 

 

This is a fantastic chance for someone to join a succesful buisness with opportunities for career progression. 

 

The successful candidate will be responsible for providing a high level of customer service, advice and support on behalf of the company’s own schemes and clients.

 

We are looking for candidates who enjoy challenges, are good with IT and can make an immediate start, due to new clients and the expansion of the business.

 

 

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

 

  • Ensure all calls are answered quickly, politely and efficiently
  • Keep accurate records of all discussions with customers using the company’s software
  • Liaise between customers and other departments
  • Assist in resolving complaints, escalating the issue to the Customer Service Team Leader where appropriate
  • General administrative duties.

 

SKILLS & KNOWLEDGE REQUIRED:

 

  • Educated to GCSE standard, including mathematics & English
  • PC literate in Microsoft Office Applications
  • Experience of data entry within complex databases
  • Proven experience of office practices/procedures
  • Ability to pay attention to detail
  • Ability to work as part of a team and on own initiative
  • Data entry experience
  • Customer service experience
  • Quality audit experience
  • Excellent telephone manner & customer service skills
  • Ability to work under pressure and within tight deadlines
  • Ability to communicate both written and verbal at all levels
  • Good organisational skills
  • Observe the terms of the GDPR & the Company’s registration under the act
  • Observe the routines outlined in the Company’s operations manual & staff handbook
  • To undergo training as necessary in all aspects of the systems, products including regulations
  • Maintain absolute Company & client confidentiality at all times

 

Salary:
Between £16,284 and £17,125 Per Annum
Position:
Temp to permanent
Located in:
Flasby, Skipton
Closing Date:
31st December 2018
Employer:
Fortem People
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Apply

Fortem People

The Barn, Barkhill
Flasby, Skipton
BD23 3QD
01756 748387
fortempeople.co.uk

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