Jobs » Customer Services Officer (part time)

Jobs in Harrogate and North Yorkshire

Customer Services Officer (part time)

Based in Harrogate

REQ001418

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This is a fantastic opportunity for you to become an ambassador for the Council and the District where the best interests of our customers are always at the forefront of our service delivery. We are open 8.30am to 5.00pm Monday to Thursday and 4.30pm on Fridays and you will work at our Customer Service Centre based in Harrogate.

CORPORATE AFFAIRS
CUSTOMER SERVICE

Customer Service Officer
Post Number FSR32
22.5 Hours per week (1 year fixed term)
Grade: C Salary £18,795 - £19,554 Pro Rata

 

This is a fantastic opportunity for you to become an ambassador for the Council and the District where the best interests of our customers are always at the forefront of our service delivery.

We are open 8.30am to 5.00pm Monday to Thursday and 4.30pm on Fridays and you will work at our Customer Service Centre based in Harrogate.

Usual hours of work will be 12:00 -17:00 Tuesday, Wednesday, Thursday and 08:30 – 16:30 Friday.

You will provide an excellent customer service to those wishing to access all Council information and services. Handling high volumes of customer enquiries by telephone, in person, or through the Internet, in a professional and courteous manner.  You will use your initiative, be trained on the Customer Relationship Management (CRM) system and associated technology and systems to resolve queries, complaints, raise service requests and record progress. You will always be the first point of contact representing the Council and will need to be able to think on your feet and possess a positive and calm attitude to dealing with potentially difficult situations under pressure.

You will be an effective Team member with a resilient and customer focused approach. You’ll have experience of delivering customer services in a similar demanding environment and have ICT skills, including MS Office and e-mail. Good general knowledge of the Harrogate District and familiarity with Council services would be a benefit.
 
Closing Date: 27 May 2019
Date of Testing: 30 May 2019
Date of Interview: 31 May 2019

If you require any information regarding these vacancies, please call 01423 500600 and ask for the HR Support Team.

Please note Harrogate Borough Council require all applicants to complete the Council’s application form.
                                            

 

Salary:
Between £18,795 and £19,554 Pro rata
22.5 hours per week, (1 year fixed term)
Position:
Part-time
Located in:
Harrogate
Closing Date:
27th May 2019
Employer:
Harrogate Borough Council
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Harrogate Borough Council

Harrogate Borough Council
PO Box 787
Harrogate
HG1 9RW
01423 500600
www.harrogate.gov.uk/jobs

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