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Stray FM Jobs » Team Leader - CARE Team

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Team Leader - CARE Team

Home Instead

Home Instead Senior Care Harrogate, Ripon and Thirsk is a provider of Award Winning Care at Home services to elderly people living in this beautiful part of North Yorkshire. Due to significant business growth we are looking for a Team Leader to join our busy Care Team. This role will require someone who enjoys working in a fast-paced environment and has a track record of working successfully as part of a close knit team. As a Team Leader you will expected to perform a variety of duties in the completion of service for clients and Caregivers. You will be expected to assist and support other team members in order to provide the highest quality service to clients and Caregivers.

Main Responsibiites

Quality Assurance

  • Effectively monitor compliance and performance management systems and targets
  • Prepare briefings and development activity that allows the application of a best-practice approach to managing quality assurance across HISC
  • Support compliance with agreed processes and procedures within HISC Harrogate
  • Identify non-compliance and support activity to address this with managers and teams
  • Provide first-line response to quality assurance interventions to emergency situations

Quality Improvement

  • Support the development of targets that enable the HISC to become an Outstanding provider of services to older people
  • Identify and capture best practice
  • Collaborate with Managers to ensure that quality improvement interventions are specific, measurable, achievable, relevant and timely

Training and Development

  • Implement systems and procedures for training and development activity across HISC
  • Support all staff to access optional training opportunities
  • Implement effective systems and processes to monitor the impact of training and development activities at HISC
  • Monitor those undertaking training to ensure they achieve their qualifications in the specified time

Required Qualities

  • Must be organised and have the ability to work using your own initiave.
  • Experience working in the care sector is desirable.
  • A positive, approachable and friendly manner is necessary.  
  • Strong written and verbal communication skills are essential.
  • Listening skills and a pleasant telephone manner are vital.
  • Must be computer literate with Microsoft word, excel and outlook.
  • An open mind with a keen ambition to learn about new systems that may be unfamiliar to you.
  • Must be a strong team player who is aware and aligned with our company ethos and core values.

 

Further Information

 

Salary £20,172.00

 

37.5 hours per week + 16 Saturday mornings per year (8.30am until 12.00pm)

 

Monday – Friday 8.30am until 5.00pm

 

29 days holiday per year

 

Pension scheme

 

Healthcare scheme

 

Team bonus scheme

 

Free onsite parking

Salary:
£20,172 Per Annum
Paid Monthly
Position:
Permanent
Closing Date:
28th February 2019

Home Instead Senior Care

Nidderdale House, Station Yard
Station Yard
Ripley
HG3 3BA
T: 01423774490
E: Lucy.widdop@homeinstead.co.uk
W: https://www.homeinstead.co.uk/harrogate

Contact

Lucy Widdop
Nidderdale House, Station Yard
Station Yard
Ripley
HG3 3BA
T: 01423774490
E: Lucy.widdop@homeinstead.co.uk
W: https://www.homeinstead.co.uk/harrogate

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