Job Spot » 2162 Customer Care Co-ordinator

2162 Customer Care Co-ordinator

2162

HQ Personnel

Do you enjoy working with people and giving fabulous customer service? Our lovely client in Wetherby is looking for a Customer Care Coordinator to join their team on a permanent basis. We are looking for an enthusiastic individual who will fit into an already established, energetic team environment.

Do you enjoy working with people and giving fabulous customer service?

Our lovely client in Wetherby is looking for a Customer Care Coordinator to join their team on a permanent basis. We are looking for an enthusiastic individual who will fit into an already established, energetic team environment.

 

Your responsibilities will include:

 

*Providing a polite, professional and personal service to each and every customer.

*Consistently liaising with individual team members, to assess work in progress in order to ensure workloads and fitting expectations are achieved.

*Professionally deal with difficult telephone calls and progress issues to conclusion.

*Building and maintaining relationships with stakeholders.

*Be able to prioritise your work.

*Regularly reviewing performance against KPI’s and Customer Feedback.

*Reviewing and establishing the root cause of a warranty issue.

*Organising and prioritising work in co-ordination with other departments.

 

The ideal candidate will have:

*Excellent administration skills and attention to detail

*The ability to communicate effectively and professionally over the phone

*A strong desire to work as part of a team.

*A clear understanding of the customer’s requirements

*A tactual and discreet approach to business.

*Capable of working to team and individual deadlines and targets

*Willing to learn and develop.

 

You will be working Monday - Friday 9 - 5 in return the client is offering £18,000 per annum.

 

Interested? Send your CV to Emily!

Salary:
£18,000 Per Annum
Position:
Permanent
Closing Date:
18th November 2017

HQ Personnel

Wetherby

Contact

Emily Franklin
HQ Personnel
1 Victoria Avenue
Harrogate
HG1 1EQ
T: 01423 520220
E: Emily@hqpersonnel.co.uk
W: http://www.hqpersonnel.co.uk

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