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Jobs » 1st/2nd Line IT Support Technician

Jobs in Harrogate and North Yorkshire

1st/2nd Line IT Support Technician

Based in Ilkley


Ilkley IT Services is currently looking to add a 1st/ 2nd Line IT Support Technician to our existing support team. You will be required to provide our customers with a high level of professional and friendly IT support. Our success is built on 1st class customer service, delivered in a friendly approachable manner. The role is an opportunity to join our busy service desk where customer care is paramount with opportunities to excel and grow within the business. You will work alongside experienced IT support technicians and have access to industry-standard training.

About the IT Support Technician role:

  • The role includes a mixture of 1st and 2nd line support with the opportunity to get into 3rd line.
  • Providing end-user desktop support.
  • Supporting and maintaining Office 365 solutions.
  • Escalate IT issues within the team where necessary.
  • Setting up and configuring new laptops and desktops.
  • Installing authorised software to laptops and desktops.
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software issues.
  • Provide professional and friendly support to our many clients.
  • Provide solution(s)/work around(s) to incidents and problems.
  • To occasionally visit customer sites to fix problems, that cannot be resolved remotely or install new equipment
  • Contribute to policies, processes and procedures.
  • Establishing a good working relationship with our clients and colleagues.
  • Keep up to date with advancements in technology.
  • Helping to manage and monitor our RMM solution.
  • Updating documentation software.

Requirements of the IT Support Technician:

  • Experience working for an MSP / IT Support company prefered, but not essential.
  • A minimum of 1-year experience on an IT support desk or closely related IT position.
  • A strong understanding of Microsoft products, including Windows 7, 8 & 10, MS Office products including Office 365, Windows Server 2012 / 2016 and Active Directory.
  • A strong understanding of Office 365 administration is essential to the role.
  • Network configuration and troubleshooting.
  • Good communication skills and relationship building.
  • Self-motivating with an appetite to learn new things.
  • Use of own car required (expenses paid)

Between £20,000 and £26,000 Per Annum
Located in:
Closing Date:
26th July 2019
Ilkley IT Services

Ilkley IT Services

4 Strathmore Road
LS29 8PQ
01943 601601


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