Boy Meets Girl: Waiting for a Star to FalliTunesAmazon

Boy Meets Girl: Waiting for a Star to FalliTunesAmazon

Jobs » Evening Customer Service Advisor

Jobs in Harrogate and North Yorkshire

Evening Customer Service Advisor

Based in Harrogate


Evening Customer Service Advisors


  • Weekdays 6-2am or 8-2am
  • Saturday 4pm-12am / Sunday 4pm-12am
  • We have full and part time shift patterns available, from 22 hours up to 37.5 hours
  • Full time evening shift potential salary - £18,677


Pure Collection is a fashion retailer specialising in luxurious cashmere, and has over the past decade become one of the largest direct and online cashmere retailers in the world.  Pure Collection clothing and cashmere is available in the UK and USA through mail order, online, telephone and at our boutiques throughout the UK.

We believe that our exceptional people and extraordinary customer service is key to our success! 

We are seeking enthusiastic, motivated and hardworking Evening Customer Service Advisors who are able to demonstrate an ability to build rapport with customers whilst promoting a professional company image, and who can have fun along the way! 

Duties will include:


  • · Answering incoming calls from customers
  • · Processing customer orders on the in house system
  • · Advising customers on all products.
  • · Acting as an ambassador for the organisation
  • · You may be required to complete additional tasks and duties whilst on shift




  • The ability to use an in house IT system and Microsoft office
  • Ideally you will have a minimum of 1 year customer service experience within a telephony or luxury retail/hospitality environment. However, if you have a proactive attitude, excellent communication skills, and are motivated to go the extra mile for every customer contact, then we want to hear from you!
  • The ability to work towards KPI’s, service level agreement and measures
  • Passionate about providing a high level of customer service
  • Excellent telephone manner and strong communication skills
  • The ability to adapt to varying levels of work volume whilst maintaining call quality
  • Integrate well into a team, be a team player.




  • Friendly and supportive working environment
  • Generous staff discount
  • Increased holiday entitlement with length of service
  • Workplace pension
  • Uncapped commission
  • Reward and recognition scheme
  • Overtime (during busy periods) and enhanced rates of pay available
  • A paid day off for your birthday
  • A thorough training programme will ensure you have the further knowledge & skills you will need to be able to do your best for our valued customers.

Located in:
Closing Date:
30th September 2019
Pure Collection Ltd

Pure Collection Ltd

Mowbray House, Mowbray Square
Mowbray Square


Will you watch any of the UCI World Road Championships