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Jobs » Hotel Receptionist

Jobs in Harrogate and North Yorkshire

Hotel Receptionist

Based in Harrogate


We are looking for an outstanding receptionist to be the first point of contact for guests to our award-winning hotel.

You will be passionate about providing an excellent service, which will include checking guests in on arrival, taking booking enquiries for other areas of the hotel and spa, dealing with room reservations and table reservations for our restaurants.

The successful applicant must understand that our service is second to none and therefore they must be able to demonstrate care and empathy.

Ideally you will have experience of working in a 4 star hotel or similar and will have excellent spoken and written English. A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.

Full training is provided and career acceleration is encouraged.

The role is varied, as no two days are ever the same, therefore it would be ideal for someone who enjoys being hands on and part of a small tight knit and professional team.

Main Responsibilities;

Provide an efficient and memorable experience during the guest’s stay.
Offer at all times a warm welcome in a friendly and professional manner
Provide a friendly phone manner to all external and internal parties.
Support all departments by communicating in a clear manner
Understand the purpose of stay for all guests and support them accordingly
Manage any situation or issue in a professional manner
Continue to build your knowledge of all our offerings across the hotel, estate and spa
Under take basic concierge duties as required – this may include assisting with luggage
Person Specification

Excellent interpersonal skills, including a pleasant telephone manner
Ability to remain calm during difficult situations or in a very busy environment
Good administrative skills and IT literacy
To be discreet, diplomatic, reliable and trustworthy
Also key to the role is genuinely caring about the guest experience, a confident telephone manner and excellent numerical and written skills.
The position is full-time working 5 days over 7 per week including some evening and weekend shifts on a rota basis.

We are a leading award winning luxury resort just on the outskirts of the beautiful town of Harrogate. Our Values of Care, Passion and Quality are evident in everything we do. This starts with our people who join our ever growing successful team. We have been making magical memories for our guests for almost 50 years having been owned by the same family for all of this time who are constantly reinvesting into Rudding and its people.

We would like you to take a moment to think would you like to be part of this? Would you like to join our team and grow along the way with us? We are creating a legacy which is putting our town and county on the map having won accolades such as large hotel of the year in 2018, best new comer and 5 bubble luxury within our first year at the good spa guide awards.

We are an inclusive employer and support our local community. We are proud winners of an industry Catey for accessibility which shows our ethos of being inclusive to all.

Staff Benefits include;

A competitive salary
Complimentary nutritious meals whilst on duty
A uniform package
Free Car parking and subsidised taxi fares
30 days’ annual leave for full time employees increasing with length of service
Opportunity to purchase additional annual leave after qualifying period
Company Pension scheme
Complementary 24/7 employee assistance line
Opportunity to work in our local community through paid volunteer programme
Company sick pay
Monthly thank you awards for excellent guest care
Up to 50% discount in our restaurants
Up to 50% discount on Spa treatments
Excellent benefits elsewhere in our business including free golf!
Refer a friend award
Friends and Family discount on rooms and other areas of the business
Cycle to work scheme
Learning and development opportunities to grow and progress through our business
Celebrations of success through family events such as our summer BBQ and end of year thank you awards.
Wellbeing of our people;

We are proud to be an accredited disability confident employer
We share a passion as an inclusive employer as many of our partners for example our local fund
We work closely in our local community supporting small groups and individuals in all areas including Harrogate Skills for Living and the Local Fund volunteer programme.
We supply a nutritious and free meal whilst on duty
Rudding Park is a mindful employer
We offer flexible working arrangements where possible in support of working forward.
We have our own 5 a side team and weekly exercise boot camps at the resort
Confidential 24/7 advice and support line that offers free counselling and legal advice
Complimentary health care plan for all our employees
Salary circa £20000 depending on skills and experience.

Job Types: Full-time, Permanent

Salary: £20,000.00 /year

Up to £20,000 Per Annum
Located in:
Closing Date:
5th October 2019
Rudding Park

Rudding Park

Rudding Park
01423 871350


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