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Jobs in Harrogate and North Yorkshire

Reservation Agent

Based in Harrogate

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Are you a multi tasker? Can you thrive in a fast-paced call centre environment? This is a unique opportunity to work with a great people, earn a very competitive salary plus incentives and progress your career. Due to the growth of our business, we are looking for an additional Reservations Agent to join our successful team. Your role will include a variety of responsibilities including handling bedroom reservations and bookings for the Clocktower, Horto, Holiday Park, Golf and Spa both via phone and email, focusing on enquiry conversion maximising revenue and exceeding sales targets. The successful candidate will be guest /sales focused with a well-spoken and polite telephone manner. We are looking for an individual with exceptional interpersonal and organisational skills and a head for achieving targets who can work in a fast paced environment where multi-tasking is a key part of the role. Although experience within hotels is desirable, we will consider applicants who have strong transferable skills having previous experience working within a reactive sales environment. We are looking for a bright, positive and energetic personality. Someone who is people focused and passionate about their career.

About us

We are a leading award winning luxury resort just on the outskirts of the beautiful town of Harrogate, North Yorkshire. Our Values of Care, Passion and Quality are evident in everything we do. This starts with our people who join our ever-growing successful team. We have been making magical memories for our guests for almost 50 years having been owned by the same family for all of this time who are constantly reinvesting into Rudding and its people.

We would like you to take a moment to think would you like to be part of this? Would you like to join our team and grow along the way with us? We are creating a legacy, which is putting our town and county on the map having won accolades such as large hotel of the year in 2018, best newcomer and 5 bubble luxury within our first year at the good spa guide awards.

We are an inclusive employer and support our local community. We are proud winners of an industry Catey for accessibility, which shows our ethos of being inclusive to all.

We have also recently won Independent Hotel of the Year at the Annual Catey Awards 2019!

Staff Benefits include;

A competitive salary, commission and bonus incentives

Complimentary nutritious meals whilst on duty

A uniform package with in-house dry-cleaning where needed

Free Car parking and subsidised taxi fares

30 days’ annual leave for full time employees increasing with length of service

Opportunity to purchase additional annual leave after qualifying period

Company Pension scheme

Complimentary 24/7 employee assistance line

Opportunity to work in our local community through paid volunteer programme

Company sick pay

Monthly thank you awards for excellent guest care

Up to 50% discount in our restaurants

Up to 50% discount on Spa treatments

Excellent benefits elsewhere in our business including free golf!

Refer a friend award

Friends and Family discount on overnight stays and other areas of the business

Cycle to work scheme

Learning and development opportunities to grow and progress through our business

Celebrations of success through family events such as our summer BBQ and end of year thank you awards.

Wellbeing of our people;

We are proud to be an accredited disability confident employer

We share a passion as an inclusive employer as many of our partners for example our local fund

We work closely in our local community supporting small groups and individuals in all areas

We supply a nutritious and free meal whilst on duty

Rudding Park is a mindful employer

We offer flexible working arrangements where possible in support of working forward.

We have our own 5 a side team and weekly exercise boot camps at the resort

Confidential 24/7 advice and support line that offers free counselling and legal advice

Complimentary health care plan for all our employees

If you feel that you have what it takes to join our team and are looking for your next career step within a progressive award winning organisation which provides future career opportunities, including training and progression, then we look forward to receiving your application

Salary:
Up to £20,000 Per Annum
Additional incentives of up to £200
Position:
Permanent
Located in:
Harrogate
Closing Date:
16th September 2019
Employer:
Rudding Park
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Rudding Park

Rudding Park
Harrogate
HG3 1JH
01423 871350
https://www.ruddingpark.co.uk/careers/our-vacancies/

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