Genesis: Invisible TouchiTunesAmazon

Genesis: Invisible TouchiTunesAmazon

Jobs » Reservations Agent with excellent salary and additional incentives

Jobs in Harrogate and North Yorkshire

Reservations Agent with excellent salary and additional incentives

Based in Harrogate


We are looking for an exceptional Reservations Agent to join the wider Sales and Revenue Team and report directly to the Reservations Manager. Due to the growth of our business, we are looking for an additional Reservations Agent to join our successful team. Your role will include a variety of responsibilities including handling bedroom reservations and bookings for the Clocktower, Horto, Holiday Park, Golf and Spa both via phone and email, focussing on enquiry conversion thus maximising revenue and exceeding sales targets.

The successful candidate will be guest focused with a well-spoken and polite telephone manner. We are looking for an individual with exceptional interpersonal and organisational skills and a head for achieving targets who can work in a fast paced environment where multi-tasking is a key part of the role.

Although experience within hotels is desirable, we will consider applicants who have strong transferable skills having previous experience working within a reactive sales environment.

We are a leading award winning luxury resort just on the outskirts of the beautiful town of Harrogate, North Yorkshire. Our Values of Care, Passion and Quality are evident in everything we do. This starts with our people who join our ever growing successful team. We have been making magical memories for our guests for almost 50 years having been owned by the same family for all of this time who are constantly reinvesting into Rudding and its people.

We would like you to take a moment to think would you like to be part of this? Would you like to join our team and grow along the way with us? We are creating a legacy which is putting our town and county on the map having won accolades such as large hotel of the year in 2018, best new comer and 5 bubble luxury within our first year at the good spa guide awards.

We are an inclusive employer and support our local community. We are proud winners of an industry Catey for accessibility which shows our ethos of being inclusive to all.

Staff Benefits include;

  • A competitive salary, commission and bonus incentives
  • Complimentary nutritious meals whilst on duty
  • A uniform package with in-house dry cleaning where needed
  • Free Car parking and subsidised taxi fares
  • 30 days’ annual leave for full time employees increasing with length of service
  • Opportunity to purchase additional annual leave after qualifying period
  • Company Pension scheme
  • Complimentary 24/7 employee assistance line
  • Opportunity to work in our local community through paid volunteer programme
  • Company sick pay
  • Monthly thank you awards for excellent guest care
  • Up to 50% discount in our restaurants
  • Up to 50% discount on Spa treatments
  • Excellent benefits elsewhere in our business including free golf!
  • Refer a friend award
  • Friends and Family discount on overnight stays and other areas of the business
  • Cycle to work scheme
  • Learning and development opportunities to grow and progress through our business
  • Celebrations of success through family events such as our summer BBQ and end of year thank you awards.

Wellbeing of our people;

  • We are proud to be an accredited disability confident employer
  • We share a passion as an inclusive employer as many of our partners for example our local fund
  • We work closely in our local community supporting small groups and individuals in all areas
  • We supply a nutritious and free meal whilst on duty
  • Rudding Park is a mindful employer
  • We offer flexible working arrangements where possible in support of working forward.
  • We have our own 5 a side team and weekly exercise boot camps at the resort
  • Confidential 24/7 advice and support line that offers free counselling and legal advice
  • Complimentary health care plan for all our employees

If you feel that you have what it takes to join our team and are looking for your next career step within a progressive award winning organisation which provides future career opportunities, including training and progression, then we look forward to receiving your application

Between £17,000 and £20,000 Per Annum
Located in:
Closing Date:
31st July 2019
Rudding Park

Rudding Park

Rudding Park
01423 871350


Are you going on an abroad holiday this year?