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VIDEO: 'Smart Wall' goes live in Harrogate

VIDEO: 'Smart Wall' goes live in Harrogate

Published at 12:42pm 26th November 2015. (Updated at 2:45pm 26th November 2015)

Passengers at Harrogate's new-look railway station can now buy their tickets using a tablet-style system.

The 'Smart Wall' features state-of-the-art technology to sense when someone is approaching and it will then automatically move the interactive touchscreens up or down so that the screen is level with the customer's eye level.

It also includes large video screens on either side, with one giving customers information on trains, social media updates, news, weather and information about the local area, and the other side will be used for advertising local events and companies.

Other features include a smaller video screen which could be used in future to link to a virtual call centre to give customers help when needed.

It's part of a £1.2 million improvement programme at the station and has been designed by Northern Rail in partnership with Parkeon.

Other recent innovations include mobile tickets on the Northern app, season ticket renewals online and making contactless payment available at all ticket offices.

Richard Allan, Commercial Director for Northern Rail, said: "The 'Smart Wall' is a fantastic innovation for our customers to make it quicker and easier to buy their travel.

"This is just one part of our drive to modernise the way we sell travel. The 'Smart Wall' is the centrepiece of the new-look Harrogate station and will be a great focal point for commuters and visitors arriving in the town."

Owen Griffith, Managing Director of Parkeon Transit, added: "We are delighted to see the results of the close collaboration between Northern Rail and Parkeon.

"It has been great working with such a forward-looking team and we hope that all those using the station will find this innovative technology really beneficial."

The 'Smart Wall' is the first of its kind for rail customers in the UK and will be officially launched before Christmas.