Kings Of Leon: Sex on FireiTunesAmazon

Kings Of Leon: Sex on FireiTunesAmazon

Phone fraud warning

Phone fraud warning

Published at 3:58pm 23rd December 2015. (Updated at 4:13pm 23rd December 2015)

The North Yorkshire-based National Trading Standards eCrime Team is raising concerns about a recent upsurge in call recording services.

They're used to provide proof of phone conversations with banking staff in the event of disputes.

The call is likely to contain confidential information, such as security questions, which, together with the details of the call itself, could be accessed by unauthorised people to commit fraud, identity theft or impersonation.

It's also possible that the service could be fraudulent, and if genuine, its data protection procedures could be substandard, despite such companies claiming to be strictly regulated by Ofcom.

Call recording companies pay online search engines such as Google to appear high in their listing, especially when searched from a mobile phone or tablet.

This leads many people to believe that the contact number displayed is their bank or other organisation, which it is not.

Typically, the number begins with 083 or 084.

Mike Andrews, National Coordinator of the National Standards eCrime Team, said: "We are worried that many smartphone users are unwittingly giving away their banking details to third parties after searching for bank phone numbers online.

"A number of websites have sprung up where confidential calls made by consumers to their banks are recorded and stored, often containing sensitive personal, financial and security information. In fact, if you use a mobile phone to search the internet for your bank's number, you may trigger an ad, which when clicked offers to dial your bank for you and records the whole conversation.

"If you are trying to contact your bank on the move, you should dial the telephone number displayed on the back of your debit card, or use the number provided on your bank's website or mobile banking app."

The risks

  • The content of your recorded call could contain confidential information (for example, security questions) which could potentially be used to commit crimes including fraud, identity theft and/or impersonation.
  • Your call could cost considerably more via the call recording service than it would to contact the organisation directly.
  • You may think you are calling the organisation directly because the number appears high up in search engine results.
  • The recording of your call may take up to 30 days for you to access - a long time if you are trying to recall the conversation or settle a dispute.
  • The recording of your call may not be available at all.
  • You could be using an unregulated service.

How to avoid the problem

  • Do not assume that an organisation's contact phone number you find from a search engine is the correct one, even if you are in a hurry to get through.
  • Always contact your bank or other organisation via the number on their website or correspondence you know to be authentic. You will also find your bank's number on the back of your bank card.
  • If you are using a mobile phone, you can easily get your bank's phone number from your bank's mobile banking app.