Hospital workers thanked after going beyond call of duty

Hospital workers thanked after going beyond call of duty

Published at 4:32pm 6th February 2017. (Updated at 5:08pm 6th February 2017)

Staff at Harrogate District Hospital are being praised for keeping services going, despite facing huge winter pressures.

They have dealt with an unprecedented number of patients over the last couple of months.

Attendance figures show that the Emergency Department had its busiest ever day on 3 January.

Sandra Dodson, Chairman of Harrogate and District NHS Foundation Trust, told Stray FM: "Our staff have been brilliant. We have managed to meet the performance levels we needed to, not all the time, but we have received commendations from the Chief Executive of NHS Improvement as one of the trusts which did well over Christmas.

"For some people, maybe they have been into the Emergency Department and they may have waited a bit longer, but we know that every member of staff pulled out the stops over what was a particularly busy time.

"There's a lot in the media about people going to the wrong place with the wrong things. I would say most of our public are pretty well-educated and we believe that they did listen to a lot of the things we have done through the media to say think wisely, think twice about where you go, and I'm sure that helped us as well, so I think not only should we thank our staff for what they did, but I think a lot of people really thought very carefully before presenting to ED.

"Although at times we know we could be more efficient, we need to look at different places for people to be able to go, whether it be in primary care, minor injuries units or pharmacies, we know that the majority of people who come to our Emergency Deparment need to come."