New Mums are loving Harrogate's Maternity services

New Mums are loving Harrogate's Maternity services

Published at 5:07pm 30th January 2019.

The maternity care in the Harrogate district has been rated "better than most other trusts"

  • A survey of women's experiences across 129 NHS trusts has seen Harrogate scored highly
  • Eight of the questions saw Harrogate scored "better than most trusts"
  • The service received a perfect 10/10 for being able to contact one new mums get home

A Care Quality Commission survey of women’s experiences of maternity care in 2018 involving NHS acute trusts across England has seen success for Harrogate's maternity services.

The survey asks questions relating to the mums’ experiences of maternity care while using the service, including care in hospital and at home and their experiences of staff.

The Trust “were better than most trusts” for eight questions – with new mothers scoring the Trust 10/10 on a question relating to them being able to contact the service once they were home.

These results were:

  • At the very start of your labour, did you feel that you were given appropriate advice and support when you contacted a midwife or the hospital? Rated 9.4/10 overall.
  • If you needed attention during labour and birth, were you able to get a member of staff to help you within a reasonable time? 9.4/10
  • Thinking about your care during labour and birth, were you treated with respect and dignity? 9.8/10
  • If you needed attention while you were in hospital after the birth, were you able to get a member of staff to help you within a reasonable time? 8.4/10
  • Thinking about the care you received in hospital after the birth of your baby, were you given the information or explanations you needed? 8.6/10
  • Did you feel that midwives and other health professionals gave you active support and encouragement about feeding your baby? 8.5/10
  • When you were at home after the birth of your baby, did you have a telephone number for a midwife or midwifery team that you could contact? 10/10
  • Did a midwife tell you that you would need to arrange a postnatal check-up of your own health with your GP? (around 6-8 weeks after the birth). 9.8/10

The results also show that in the ‘Labour and birth’ and ‘Care in hospital after the birth’ sections of the survey, the Maternity service is performing better when compared with results from the previous year.

Alison Pedlingham, Head of Midwifery for Harrogate and District NHS Foundation Trust, said:

“We are delighted to see that we are performing better than other trusts on a number of questions in the CQC’s 2018 Maternity Survey.

The results of the survey show that the hard work and dedication of all our Maternity staff is recognised by new mums who have used our services and given birth with us.

“We are particularly pleased to see that we are performing better in two of the question categories when compared to the previous years’ results.

Thank you to all of those who took the time to respond to the survey and to help us identify what we are doing right and where we can make further improvements to our Maternity Services.”