Why Ilkley's police help desk is staying closed


10:15am 10th October 2017

West Yorkshire Police has confirmed the public help desk in Ilkley is one of seven to close across the county.

The force says the changes will free up resources which will be used to increase front line policing in communities.

The decision follows a public survey was undertaken by West Yorkshire Police and the Office of the Police and Crime Commissioner.

It showed that an overwhelming majority now contact the Police by phone, at local meetings, online and through social media, whilst the numbers attending police stations have fallen considerably over recent years.

The surveys were carried out earlier this year.

They also found that 91% of respondents had not used a public Help Desk in the last 12 months, with 61% having never used one at all.

The closure has come into force this week.

There will be no change to the number of officers based in Ilkley.

West Yorkshire Police Deputy Chief Constable, John Robins said:

"It's well known that the Force’s budget must still be significantly reduced over the next four years and it is crucial that we continue to consider how best to use our resources to keep people safe and feeling safe.

"The survey and our own analysis highlights that in many of our current police stations, only a few people use public Help Desks each day and a significant number of them are attending pre-arranged appointments with officers.

"The vast majority of people are actually contacting us through other means.

"It is clearly not efficient to have public Help Desks open when they are not being used.

"We are still committed to providing a service that is visible and accessible through frontline officers and PCSOs and that meets the needs of our communities.

"The changes will have no impact on front line operational policing or our ability to respond to those who need us."


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