Harrogate energy supplier tops national league table

Jacqui Hall from CNG Harrogate

7:02am 12th October 2017
(Updated 1:34pm 12th October 2017)

Harrogate-based commercial energy supplier CNG has topped a national league table for performance.

Devised by Citizens Advice, the quarterly rankings are based on the ability of energy suppliers - in this instance for non-domestic supply - to effectively handle and resolve complaints.

The newly-released figures focus on performance from April to June, in which CNG beat the 'Big Six' for its ability to quickly and efficiently deal with complaints from energy users.

CNG climbed from third place in the previous table, which covered January to March.

The league is based on a weighted system, where types of complaint are assigned a value and measured against the company's total number of customers, resulting in a ratio per 10,000 users, which can then be used to compare suppliers.

CNG has historically scored well in the table, thanks to its promise to provide customers with an honest and fair service, and has been consistently placed in the top three.

The company has a long history of tackling mistrust in the industry and the poor perceptions of energy suppliers.

Through its 'Power Up' philosophy, the business promises to be 'bigger than profit' by concentrating on providing excellent customer service throughout its operations.

Managing Director Jacqui Hall said: "We'd love to get to a position where there are zero complaints, but when they do occur, it's fantastic to see we're amongst the best at resolving them.

"What this league table tells us is that we are leading our sector when handling complaints on those rare occasions they do happen.

"We find that the customers who are met with a swift and suitable resolution often go on to be the best brand advocates. This is credit to our team, all of whom are incredibly passionate about delivering the very best for our customers."

More news from across Harrogate, Craven and Wharfedale

Share This Story

Delicious Submit this page to reddit
Suggested articles
uunity 3

Serious assaults in Harrogate

Several people have been injured.

Best of Skipton and Beyond Awards - Marc Fort and Meg the dog

WATCH: Craven's top dog revealed

She was honoured at Stray FM's Best of Skipton and Beyond Awards.

Most read

Assault on Harrogate estate

An 17-year-old has been assaulted.

police lights

Man hit by train between Starbeck and Harrogate

Enquiries taking place to find out how he came to be on the tracks

Older article

18-year-old arrested over Skipton barge burglary

Harrogate, Craven & Wharfedale: Police became suspicious whilst patrolling near the canal bank on Broughton Road.

Top articles

Fifteen-year-old boy dies after 'horrific' knife attack in Manchester

National: A teenager who was stabbed in a "horrific" knife attack has died in hospital.

Raid erupts into gunfight as dozens of police officers killed in Egypt

World: At least 54 police officers have been killed after a raid on a suspected militant hideout led to a major firefight in Egypt.

Sergio Garcia honoured with life membership of European Tour

Sport: Sergio Garcia has joined an elite list of golfing greats after being awarded Honorary Life Membership of the European Tour.

Women's rights lawyer Gloria Allred tells Weinstein: 'Harvey, you're done'

Showbiz: A women's rights lawyer has insisted the career of Hollywood producer Harvey Weinstein is "done" after she revealed details of another woman who alleges he sexually assaulted her.

WATCH: Craven's top dog revealed

Harrogate, Craven & Wharfedale: She was honoured at Stray FM's Best of Skipton and Beyond Awards.

Harrogate loses food festival

Harrogate, Craven & Wharfedale: The organiser says there isn't enough support to keep it going.

Young Harrogate gymnast crowned Yorkshire champion

Harrogate, Craven & Wharfedale: He won a prestigious competition just months after suffering a major elbow fracture.

LISTEN: Award Winning Pateley Bridge Welcomes You Over Christmas

Christmas Show: Officially the Best Village High Street is wanting to see you for last minute festive shopping and for a day out over the Christmas period.

Harrogate Mayor presents 'Bollywood Extravaganza'

Harrogate, Craven & Wharfedale: It's all in aid of Henshaws Society for Blind People and Arch Resolution.

How to tell if your pet is overweight

Home & Garden: The Vet Hospital has a really simple test that you can do at home.

The Yorkshire floods: one year on

Special Reports: People affected by last year's downpours describe what has happened in the last 12 months

Tour de Yorkshire: LIVE BLOG

Harrogate, Craven & Wharfedale: Follow all the action as 2017's Tour de Yorkshire hits the Stray FM area.

Tour de Yorkshire host venues confirmed

Harrogate, Craven & Wharfedale: There'll be no re-run of this year's memorable Tour de France stage finish in Harrogate.

Where to watch Tour de/of Yorkshire!! By Christopher Dean

Harrogate, Craven & Wharfedale: Professional cycling is back in Yorkshire! The Tour de/of Yorkshire runs from Fri 28th April to Sun 30th April. But where to watch? Make sure you do!