Harrogate energy supplier tops national league table

Jacqui Hall from CNG Harrogate

7:02am 12th October 2017
(Updated 1:34pm 12th October 2017)

Harrogate-based commercial energy supplier CNG has topped a national league table for performance.

Devised by Citizens Advice, the quarterly rankings are based on the ability of energy suppliers - in this instance for non-domestic supply - to effectively handle and resolve complaints.

The newly-released figures focus on performance from April to June, in which CNG beat the 'Big Six' for its ability to quickly and efficiently deal with complaints from energy users.

CNG climbed from third place in the previous table, which covered January to March.

The league is based on a weighted system, where types of complaint are assigned a value and measured against the company's total number of customers, resulting in a ratio per 10,000 users, which can then be used to compare suppliers.

CNG has historically scored well in the table, thanks to its promise to provide customers with an honest and fair service, and has been consistently placed in the top three.

The company has a long history of tackling mistrust in the industry and the poor perceptions of energy suppliers.

Through its 'Power Up' philosophy, the business promises to be 'bigger than profit' by concentrating on providing excellent customer service throughout its operations.

Managing Director Jacqui Hall said: "We'd love to get to a position where there are zero complaints, but when they do occur, it's fantastic to see we're amongst the best at resolving them.

"What this league table tells us is that we are leading our sector when handling complaints on those rare occasions they do happen.

"We find that the customers who are met with a swift and suitable resolution often go on to be the best brand advocates. This is credit to our team, all of whom are incredibly passionate about delivering the very best for our customers."

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