Frustrations with parking fines at St James Retail Park

Frustrations with parking fines at St James Retail Park

Published by May Norman at 7:14am 28th February 2020.

Parking changes frustrate many shoppers at St James Retail Park

  • Visitors to Knaresborough's St James Retail Park have taken to social media to express their frustration at changes to parking restrictions.
  • They claim the maximum time allowed at the shops has been reduced from 4 hours to 3.
  • New rules also state drivers can not return within an hour of their initial visit.
  • Many have been caught out - and fined £100.

Shoppers claim they're getting caught out by changes to parking restrictions in Knaresborough's St James' Retail Park.

New rules state drivers can not return within an hour of their initial visit.

If they do, they're fined £100.

People also claim the maximum time allowed at the shops has been reduced from 4 hours to 3.

Many shoppers have been caught out and have shared their frustrations on Facebook.

St James Retail Park in Knaresborough

A petition has since been launched to change the restrictions.

So far, nearly 800 people have signed it.

It was started by Luisa Wox who fined £100 for exceeding the three-hour time slot.

Commenting on the incident on the petition page, she wrote:

"After a recent visit to St James Retail Park, Knaresborough with a friend that was visiting the area that has osteoporosis and restricted mobility I received a parking charge notice for £100. This was apparently because we outstayed the allocated 3-hour time slot.

Our visit consisted of visiting Matalan first which took some time due to the mobility issues of this lady. We then stopped at Macdonald's so that she could rest a little and get something to eat and also so I could feed my children who were getting hungry. We then went into TKmax before leaving the retail park.

We all spent a substantial amount of money and on arrival didn't see any obvious, clear parking signs but I did know from previously visiting the time limit was 4 hours (or so I was told).

Considering all of the above, I think it would be fair to say that when this Penalty arrived in the post, I was extremely angry and upset."

Many people have taken to Facebook to share similar stories and express frustration and disappointment with the changes.

Knaresborough Chamber of Trade has issued a post on social media, highlighting the rules for its followers:

We contacted the company in charge of monitoring parking at St James Retail Park for a comment.

HX Car Park Management Limited told us:

"We haven't changed the maximum stay on-site (3 hours) - that was enforced by a different management company.

"That company also used a warden as opposed to ANPR (Automatic Number Plate Recognition cameras), which is why people may have not been issued with parking charge notices previously, despite exceeding the maximum stay."

St James Retail Park in Knaresborough

It went on to add:

"New larger signs have been installed and there are 42 around the car park which state the terms and conditions.

"It is the drivers’ responsibility to ensure they have read this signage when choosing to park there."

It concluded:

"We'd like to stress that parking is still completely free if the terms and conditions are adhered to."