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Coronavirus: Domestic abuse service extending live chat service

Coronavirus: Domestic abuse service extending live chat service

Published by The Stray FM News Team at 6:45am 1st April 2020.

A domestic abuse service in North and West Yorkshire is extending their online live chat service because of coronavirus.

  • Domestic abuse service IDAS says more people have been contacting them since the virus outbreak. 
  • The charity says its live chat service has seen a 30% increase compared to last year. 
  • They are now extending the service to cope with demand.   

IDAS says more people have been using the service since the virus outbreak.  

People have been concerned about being isolated with a partner or family member.

IDAS says it's seen a 30% increase in chats for March 2020 - compared to the same month last year.

The extension to their live chat services will start from 1st April.  The service will run from 3pm - 6pm Monday - Friday.  The team will also run a chat dedicated to answering questions from professionals, agencies and workers from 10am - 12pm on weekdays.

domestic abuse

Sarah Hill, CEO of IDAS said:

"We know how hard it can be to take the first step to getting support. Many people are understandably very worried that they are faced with weeks, even months of being shut in the same house as their abuser with very little opportunity for respite.

"Our Live Chat service offers a discrete way to get in touch with us. Our trained workers offer practical and emotional support to anyone who may be affected and can help you to understand what you are experiencing and what your options are.

"We would urge anyone who is afraid of their partner or who simply has questions about whether their relationship could be abusive to get in touch."

You can contact the charity and access the live chat service here.