: Waiting for next track...

: Waiting for next track...

Coronavirus: Surge in demand for Citizens Advice help in Craven and Harrogate

Coronavirus: Surge in demand for Citizens Advice help in Craven and Harrogate

Published by Harry Long at 6:45am 28th April 2020.

Citizens Advice in Craven and Harrogate says it has seen a big increase in calls during the coronavirus pandemic.

  • There has been a surge in people contacting Citizens Advice in Craven and Harrogate during the virus outbreak.  
  • The group has helped 269 people in the past four weeks.
  • Many of the people contacting them for help have a disability or long-term health condition.

The group, which includes Harrogate, Skipton and Ripon, has helped 269 people in the past four weeks.

69 per cent of those had a disability or long-term health condition.

Managers at the Charity said they had seen a significant increase in the number of people contacting them about their employment, as they faced uncertainty about their work and income.

The organisation has moved its systems online and to the phones with staff and volunteers working from home - because of concerns over staffing face to face interviews with people seeking help during the lockdown.

A CAB worker working from home

Chief executive officer Edward Pickering said:

“These are unprecedented and challenging times for our clients, staff and volunteers. The decision to suspend face-to-face services for the foreseeable future to support the Government’s latest guidelines, was an exceedingly difficult one. Citizens Advice was born out of the crisis at the end of the Second World War and we are now again supporting people to get through difficult times.

“I am extremely proud of our staff and volunteers who have swiftly adapted to these new working conditions and have gone above and beyond in, giving extra time to help our clients who are now more in need of us than ever before. Our services are much busier than normal but please bear with us, we will get to you as soon as we possibly can.

"We are working hard with our partners, local charities and local authorities to make sure people’s needs are met as soon as possible. We are also constantly updating our Social Media with new legislation, benefit changes and to keep people informed as the Covid19 Pandemic evolves."

You can access the service here.