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Coronavirus: Citizens Advice have helped hundreds in Harrogate and Craven

Coronavirus: Citizens Advice have helped hundreds in Harrogate and Craven

Published by Harry Long at 6:45am 2nd June 2020.

Citizens Advice says it has dealt with hundreds of cases in North Yorkshire since lockdown began.  

  • Citizens Advice in Craven and Harrogate has helped hundreds of people since the start of the lockdown.  
  • The service has helped more than 500 people with over 1,400 issues.   
  • It says many people contacting them have existing disabilities or issues - which can be made worse by the restrictions.   

Staff at the Craven & Harrogate office have helped more than 500 people with over 1,400 issues.   

The service says many people contacting them have existing disabilities or issues, which have been exacerbated by the coronavirus restrictions.   

In the Harrogate District , volunteers and staff have helped 393 people with 766, often complex issues, since the lockdown was enforced.

The Volunteers all had to adapt quickly to working from home when the lockdown was enforced, with the charity quickly sending 'volunteer work packs' and technology to help them cope with the unprecedented demand for their services. 

A CAB worker working from home
CAB workers have been working from home during the lockdown

Edward Pickering, Chief Officer at Citizens Advice Craven & Harrogate Districts said:

"Throughout the year our wonderful volunteers contribute their time and energy, to support and advise people, helping to keep our vital service running. 

"I'm immensely proud of the huge difference our Volunteers have made to the community Craven and Harrogate Districts, not just since the Pandemic struck, but every single day. 

"We have seen our services in demand more than ever with a massive increase since the pandemic started and our Volunteers have managed to make a huge difference in their clients lives, often being their lifeline when it comes to vital financial and family support"

"We anticipate a second wave of people needing our help, with employment, housing and benefit issues. This will be a result of when the government eases emergency measures such as the suspension on evictions and the furlough financial scheme decreases for employees for example"

"I have every confidence in our fantastic Volunteers and Staff being able to cope with the predicted second surge in demand for our services and we are currently implementing measures to make sure we are ready for it.

"I really cannot thank them enough for their continued dedication. We really just couldn't do it without them."