Yorkshire airline takes zero tolerance approach

Yorkshire airline takes zero tolerance approach

Published at 3:45pm 29th May 2015. (Updated at 3:50pm 29th May 2015)

Airline Jet2.com has banned a passenger for life after he caused trouble on a flight from Leeds Bradford Airport to Alicante.

He was among a party of 14 who were asked several times to stop consuming illicit alcohol, using intimidating language and threatening behaviour.

Phil Ward, Managing Director of Jet2.com, said: "Due to his unacceptable behaviour on board, the pilot diverted the flight to Toulouse where the disruptive passenger was handed over to the police authorities and the remaining travellers continued onto Alicante.

"As well as Grant Marshall delaying holidaymakers, he could now be facing prosecution for his behaviour and could be found liable for the costs of the divert, which will run into thousands of pounds."

Following a rise in incidents industry-wide, the airline has pledged to take a harsh line against any disruptive and inappropriate behaviour on its flights.

In the event of unacceptable behaviour, including racist behaviour, threatening conduct towards passengers and staff, and excessive consumption of alcohol, Jet2.com will consider refusal to board, flight diversion, a lifetime ban and prosecution.

Mr Ward added: "Jet2.com is a holiday airline. We will not allow our customers' holidays to be upset by an individual's obnoxious behaviour.

"Passenger welfare is and always will be our number one priority, which is why we have brought in these measures to take action against anyone who causes offence and disruption to our passengers and crew.

"We will not hesitate to prosecute individuals where necessary."

Following the latest incident, Jet2.com said it had received a number of calls from passengers thanking and congratulating the airline on its stance.