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Public concerns prompt review of 101 service

Public concerns prompt review of 101 service

Published at 6:00am 8th July 2015.

A review of the non-emergency phone number 101 has been launched by North Yorkshire's Police and Crime Commissioner Julia Mulligan following concerns from the public.

The review will also cover other forms of contact such as the North Yorkshire Police website, social media, police station receptions and yellow phones situated outside some police stations.

In addition, it will investigate how the force could increase the services offered online, for example tracking the progression of investigations.

Mrs Mulligan said: "My job is to speak up for the people of North Yorkshire, and they have told me loud and clear that they are unhappy with the 101 system.

"Police forces' hands are tied to a certain extent with the system being a national one, but the police need to do what they can to make it work locally for the communities of North Yorkshire.

"At the same time, the review will look at other ways the public might want to contact the police. I am keen for this to be as quick and easy as possible.

"In the interest of the public, I will publish the report as soon as possible after it has been finalised."